Privacy Requests
Asking for a copy of your data, a correction, or deletion.
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How can I ask what personal information Vault has about me?
Open Privacy & Data Requests while signed in and choose a copy of my data, or email [email protected] from your account's email address. Anyone can ask, wherever they live.
What will I receive in a privacy data request?
A download in the app with a readable report, a data file, spreadsheets, and your photos. Very large photo sets are listed so the rest can be sent separately. Passwords and security tokens are never included, but the report says which kinds we hold. The download is available for 30 days.
How long does a privacy request take?
We respond within 45 days of receiving the request. We confirm receipt within 10 business days, and if we need more time we tell you why and finish within 90 days.
How does Vault verify a privacy request?
Being signed in to your account verifies it. Requests by email must come from the account's registered email address, and we confirm before acting. We only ever deliver your data inside your own signed-in account, never as an email attachment.