Account & Billing
Plans, cancelling, moving to Collector, refunds, and payment problems.
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How do I cancel my subscription?
Open Settings and choose Manage billing, then cancel in the Stripe Customer Portal. No phone call is needed; if the portal is unavailable, email [email protected] and we will cancel for you.
What happens when I cancel?
Your paid plan stays active through the end of the period you already paid for, then your account moves to the free Collector plan. Your inventory, sales history, and unused AI Top-Up balance stay with you.
What happens if a payment is refunded, reversed, or disputed?
Paid access funded by that payment ends right away and the account moves to Collector. This includes image hosting.
What if my renewal payment fails?
Stripe may retry the payment and paid features may stay on while it does. If the payment is never completed, the subscription ends and your account moves to Collector.
Can my account be deleted for inactivity?
Only free Collector accounts can, and only after day 615 without a sign-in and several email notices. See Inactive accounts.
Can a paid account be deleted for inactivity?
No. Paid accounts are never deleted for inactivity.