Vault AI & Credits
What Vault AI does, what a credit is, allowances, and AI Top-Ups.
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What is a Vault AI credit?
A credit pays for one intelligent service request, such as identifying an item from photos or preparing listing details. The app shows the cost before you start.
Does every credit mean generative AI ran?
Not always. A request can use a credit even when Vault answers it from information it already has or with non-generative processing, because the credit pays for the service. Reusing results you already have, entering items manually, and eBay-native features use no credits.
Do credits expire?
Monthly plan allowances reset at the start of each calendar month (UTC) and do not roll over. AI Top-Up balances have no expiration date while your account exists, but they are forfeited if the account is deleted.
Can I get a refund for unused credits?
No. AI Top-Up purchases (100 credits and 50 Market Checks per pack) are final and unused balances are non-refundable.
What happens to my AI Top-Up balance if I move to Collector?
It stays with your account. You keep your remaining top-up balance after a downgrade.
What happens to my AI Top-Up balance if I delete my account?
It is forfeited without refund when the account is deleted.
What happens to my AI Top-Up balance if my account is deleted for inactivity?
It is forfeited. A top-up balance does not keep an inactive free Collector account from being deleted; signing in does.
Is Vault AI always accurate?
No. Vault AI can be wrong or incomplete, so review every result before you rely on it, list an item, or set a price.
Does Vault AI authenticate, grade, or appraise items?
No. Vault AI output is not authentication, grading, appraisal, or legal, tax, or financial advice.