Inactive Accounts
The schedule for free Collector accounts nobody signs in to.
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Can my account be deleted for inactivity?
Only a free Collector account can, from day 615 without a sign-in, after the notices below (or after day 366 if its email address is confirmed permanently undeliverable).
- Day 180. Courtesy reminder email.
- Day 240. Second reminder email.
- Day 366. The account is flagged for deletion (nothing is deleted) and we email you to sign in.
- Day 400. Reminder email.
- Day 500. Final advance reminder email.
- Day 600. Scheduled-deletion email with the deletion date.
- Day 615. The account is permanently deleted in the next monthly deletion run, including its inventory, sales, and images, as described in account deletion.
Can a paid account be deleted for inactivity?
No. Paid accounts are never deleted for inactivity.
What does flagged mean?
Flagged means the account reached day 366 without a sign-in and is on the path to deletion. Nothing is deleted when an account is flagged.
How do I keep my account?
Sign in. Any sign-in resets the count to day 0 and clears the flag; no payment is needed.
What happens on day 615?
On day 615 the account becomes due for deletion and is deleted in the next monthly run, as long as the final notice was sent at least 15 days earlier. Deletion includes inventory, sales, and stored images, and forfeits unused AI Top-Up balances.
How often does Vault process inactive-account deletions?
Once a month. An account is deleted in the first monthly run on or after its deletion day, never before.
What if your emails cannot reach me?
A temporary problem changes nothing: the schedule does not speed up for a full mailbox, an unreachable server, or an unclear failure. Only an email address confirmed permanently nonexistent can shorten it, and never before day 366.
What happens if my registered email permanently stops existing?
A free Collector account can then be deleted after day 366 instead of day 615. That happens only if our email provider confirms the address permanently does not exist, the day 180, 240, and 366 notices were attempted, and nobody signed in. Paid accounts are never affected.
Does a full mailbox count as a permanent email failure?
No. A full mailbox, a temporarily unavailable server, a delay, or a spam complaint is not a permanent failure and never speeds up deletion.
Does one bounced email delete my account?
No. A bounce never deletes an account by itself. Even a confirmed permanent failure only matters for a free Collector account that is still inactive after day 366 with all three earlier notices attempted.
When can an inactive account with a permanently invalid email be deleted?
In the first monthly run after day 366, once the day 180, 240, and 366 notices were attempted and at least 7 days have passed since the day 366 notice. Never at day 180 or 240. Signing in, changing your email address, a later successful delivery, or a correction by us stops it.